LeJourney App FAQ

  1. What is the PURPOSE of LeJourney?

LeJourney is created with a core purpose of making learning more effective through a seamless connection between the learner and the trainer.

  1. Who created this program?

LeJourney is powered by Edallianz, a technology startup. It was created by a group of passionate professionals who want to make a difference in the educational industry. You can contact them through feedback@edallianz.com.

  1. What can LeJourney do for me?

To enable you as a learner or parent of the learner to find the best education programs or services at the convenience of your home or anywhere at any time. You can either allow the system to shortlist the best program for you using LEJ Choice through which you must answer 5 simple questions. These questions are crafted based on famous Philosophy of 7 Multiple Intelligences by Prof Howard Gardner of Harvard University, or you can bypass the questionnaire to select the program you like.

  1. What is the LEJ choice is based on?

LEJ’s choice only provides a guide to help learners discover their style of learning. Today, there are many schools using Prof Howard’s theory to design and craft their curriculum and learning corners. The questions we use in LeJourney are based on a renowned philosophy by Prof Howard Gardner of Harvard. According to his theory, we are all able to know the world through language, logical-mathematical analysis, spatial representation, musical thinking, the use of the body to solve problems or to make things, an understanding of other individuals, and an understanding of ourselves. Where individuals differ is in the strength of these intelligences – the so-called profile of intelligences or learning style and in the ways in which such intelligences are invoked and combined to carry out different tasks, solve diverse problems, and progress in various domains.

  1. What are learning styles?

Verbal/Linguistic, Logical/Mathematical, Visual/Spatial, Bodily/Kinaesthetic, Naturalistic, Musical, Interpersonal and Intrapersonal.

  1. How can I interpret the learning profiling bar chart?

The bar chart represents a relative comparison of your child’s learning inclination to the other intelligences.

  1. Do I need to keep doing the learner profiling?

No, you need not constantly update the learner profile. However we recommend you do it once in a while as your child grows and his learning needs become more complex. The engine behind the profiling system is smart to capture the most updated scoring. The more accurately you answer the profiling questions, the more accurate the results of the profile, which is more meaningful for your child’s learning journey.

  1. Why am I not able to filter to find the program I want?

The app that you are using now is still undergoing enhancement. The filtering feature will be ready in the next release. We are committed to make the app as user friendly as we can.

  1. Are there more new features?

You will see many interesting and exciting features in the app in the upcoming months for added convenience to you and your family.

  1. Can I get my friend to join LeJourney as a member?

Yes, please help us to spread the news.  For every friend whom you refer and sign up as a member, we will reward you with 15 eCredits and your friend will also be rewarded with 15 eCredits. These points can be used to offset any program that you enrol through LeJourney.

  1. Can I Introduce a friend so that he/she can offer his/her own program?

Yes, your friend can be a freelancer trainer, school or even tuition teachers. We welcome them to join us. For every successful referrals, we will reward you with special 15 eCredits once your friend successfully enrols a student in his/her class.

  1. What is eCredits?

eCredits is LeJourney’s reward system that rewards your interaction with the course provider. You can earn eCredits by booking a new course, provide comments and/or giving feedback using the app.

  1. Can I use the eCredit to offset my purchase?

Yes, with effective from August 2017,  these eCredits can be used to offset your course fees.

Please note you must enter the eCredits that you wish to use in the payment section.

  1. Can I make a cancellation after I have made a booking?

A full refund will only be considered in following 2 scenarios:

  • Cancellation received over 30 days ahead of the program start date
  • For cancellations received within 13 to 29 days from the program start date, the cancellation notice must be received within the first 24 hours on the day of your booking

Definition of program start date refers to the original start date of the course or program that you have initially booked. Any postponement of start date from the provider will not be considered as start date here. Cancellation notice received refers to the time that the system received your notice. All users will receive an acknowledgement from the system upon successful bookings.

  1. Are my data secure?

Yes, your security is first in everything we do. If your data is not secure, it is not private. Hence, we employ encryption to keep your data private while in transit. Encryption brings a higher level of security and privacy to our services. When you engage in transactions like send an order, chat or store your photos, the data you create moves between your device, our platform and our data centers. We protect this data with multiple layers of security, including leading encryption technology like HTTPS and Transport Layer Security.